# Step 4 : Set up the communication

**Step 4 : Communication upon actions between users**

When certain actions take place, it is important that they are **communicated to the stakeholder**, something like the **employee** getting the notification of his reimbursement getting **approved**.

1. There are 2 ways to setup a communication layer, from the **workflow builder** and the **Alarm builder**.

* In this case we’ll use the **workflow builder**.

 2\. Open the workflow for the **reimbursement process** and click **edit**.

Now in the path 1 where we assigned the process to the department head, click the blue icon for ‘**configure alerts**’.

* This is how it would look like, now go on and select **send an alert** and click **configure on the right**.

![](https://4216568905-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mc6E3BSGr4i8kVdH38k%2Fuploads%2FfUbovsPRzGcThF49mMKP%2Fimage_2022-01-18_170405.png?alt=media\&token=2596ede9-0c6e-4ef8-9959-058699686f47)

* Our purpose here is to **notify the department head** that a **reimbursement application** has been submitted and assigned to them.

![](https://4216568905-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mc6E3BSGr4i8kVdH38k%2Fuploads%2FADmujapTNX5jj8QhBgrl%2Fimage_2022-01-18_170433.png?alt=media\&token=7510695a-3dc3-40f6-b5d6-a0a97f7f857f)

* In this step we’ll create the **title** and the **body** for the **alert** and assign it to the **department head**.

![](https://4216568905-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mc6E3BSGr4i8kVdH38k%2Fuploads%2F7aZgt3CuY3k3r1KlURsi%2Fimage_2022-01-18_170645.png?alt=media\&token=59e40d31-4711-4e75-97b1-cffd8a0583b2)

* Lastly click **apply** to finish setting up this **alert**.
* In a similar manner you can add this to the **other path** where the **manager** gets a notification whenever they’re **assigned a reimbursement case**.

 3\. We will wrap this up by **communicating to the employee** the **status** of their **reimbursement application**.

* In all the workflows that end with either **approve** or **reject** we’ll **communicate accordingly** with the **employee**.

![](https://4216568905-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mc6E3BSGr4i8kVdH38k%2Fuploads%2F1jU8G2SUdUJDcWk618T9%2Fimage_2022-01-18_170705.png?alt=media\&token=f70500ce-2432-4264-988c-9e2f754db129)

 4\. Here we will select the **initiator** of the workflow as we need to communicate the **output of the application**.

![](https://4216568905-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mc6E3BSGr4i8kVdH38k%2Fuploads%2FyE1flXUSUybgnQxeC77h%2Fimage_2022-01-18_170732.png?alt=media\&token=0a0ef6e2-9db5-4897-8935-a296f597444f)

Once you’ve configured an alert for all the **possible outputs**, **Step 4 is complete**.