# Defining the communication type

## 1. Selecting the type of communication

There are three types of communication that can configured for alerting the users:

1. [**Email**](/alarm-builder/setting-up-an-alarm/add-new-alarm/defining-the-communication-type/send-an-email.md)
2. [**SMS**](/alarm-builder/setting-up-an-alarm/add-new-alarm/defining-the-communication-type/send-an-sms.md)
3. [**App Notification**](/alarm-builder/setting-up-an-alarm/add-new-alarm/defining-the-communication-type/send-an-app-notification.md)

We need to select the type of alert that you want to configure. 

## 2. Selecting the receivers for your alerts

Once we select the type of alert to be configured, we need the select specific users or roles who are to receive the alert.

Learn more about selecting the receivers for [**email**](/alarm-builder/setting-up-an-alarm/add-new-alarm/defining-the-communication-type/send-an-email.md#selecting-the-receivers-for-your-email), [**SMS** ](/alarm-builder/setting-up-an-alarm/add-new-alarm/defining-the-communication-type/send-an-sms.md#selecting-the-receivers-for-your-sms)and [**app**](/alarm-builder/setting-up-an-alarm/add-new-alarm/defining-the-communication-type/send-an-app-notification.md#selecting-the-receivers-for-your-app-notification) alerts.

## 3. Setting a condition for your alerts

We can configure a **condition in which when met**, the **communication will be triggered** and the **alert will be sent to the selected users**. 

{% hint style="info" %}
If no condition is set, the alert will be sent every time the alarm is triggered.
{% endhint %}

1\.   To configure a condition for alert, under **Communication Conditions**, click **Set condition.** The **Set condition** window is displayed. 

![](/files/6cYByKw7SAzaOVeH36oj)

2\.   Click **Add rule,** enter the condition as required, and then click **Apply**.

<figure><img src="/files/F3U3wl89nFjSJxXaaaoV" alt=""><figcaption><p>Adding Conditions </p></figcaption></figure>

To configure more alerts, click **Add Another Condition** at the bottom left of the right pane.

<figure><img src="/files/SlEENaevANx9nRFcDen1" alt=""><figcaption><p>Add another Communication</p></figcaption></figure>

After you've filled in the required details, on the bottom right of the screen, click **Next**. \
In the Step 3 screen, the **Define schedule** is displayed.


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